Privacy Policy

Our Commitment to Your Privacy

At My Elephant, we understand that the information you share with us is deeply personal. We are committed to protecting your privacy and handling your data with the utmost care and respect.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (email address, name)
• Responses to questionnaires and planning tools
• Personal preferences and wishes you choose to document
• Communications with our support team

How We Use Your Information

Your information is used solely to:

• Provide and personalize our services
• Generate your personalized planning documents
• Improve our platform and user experience
• Communicate with you about your account and our services

Data Security

We implement bank-level encryption and security measures to protect your personal information. Your data is encrypted both in transit and at rest. We regularly review and update our security practices to ensure your information remains protected.

Your Rights

You have the right to:

• Access your personal data at any time
• Export your information in a portable format
• Request correction of inaccurate data
• Delete your account and all associated data
• Withdraw consent for data processing

Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your data is yours alone. We only share information when required by law or with your explicit consent.

Cookies

We use essential cookies to ensure our platform functions properly. We do not use tracking cookies for advertising purposes. You can manage your cookie preferences through your browser settings.

PIPEDA Compliance

My Elephant is committed to compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law governing the collection, use, and disclosure of personal information by private-sector organisations.

Our PIPEDA commitment includes:

• Accountability — We have designated a privacy officer responsible for our compliance with PIPEDA.
• Consent — We obtain meaningful consent before collecting, using, or disclosing your personal information. You may withdraw consent at any time.
• Limiting Collection — We only collect information that is necessary for the purposes we have identified.
• Limiting Use, Disclosure, and Retention — Your information is used only for the purposes for which it was collected. We retain it only as long as necessary.
• Accuracy — We keep your personal information as accurate, complete, and up-to-date as necessary.
• Safeguards — All personal information is protected with AES-256 encryption at rest and TLS in transit. We implement appropriate security measures against unauthorised access, disclosure, or loss.
• Openness — This Privacy Policy is readily available and describes our information-handling practices.
• Individual Access — You have the right to access your personal information held by us and to request corrections. You may also export or delete your data at any time from your account settings.
• Challenging Compliance — You may challenge our compliance with PIPEDA by contacting our privacy officer.

For questions about our PIPEDA compliance, please contact privacy@myelephant.org.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@myelephant.org